Care

Caring for your garments is a way to extend their useful life. Follow the care instructions and only wash your garments when necessary. Washing and drying our garments less often extends their lives and reduces water and energy use.

MACHINE WASH UP TO 30ºC/86ºF GENTLE CYCLE

DO NOT BLEACH

IRON UP TO 110ºC/230ºF

DO NOT TUMBLE DRY

DRY CLEAN TETRACHLORETHYLENE

Origin

We work with our suppliers to improve the traceability of our supply chain and of the facilities and processes that are used to manufacture our garments. We follow a principle of continual improvement and collaboration to protect human and labour rights and to improve the well-being of workers and their communities.

EndFragment

Frequently asked questions

Ordt wer harion puliy hect, ond pelegine A orle are aon te the iulnent erue fn dspudh whin -3 werhins day fe herdt placl. we are eperining hieh rolonef ordrs thipmers muy te dayetly fe deys
Standard Delivery lime 7-15 working daysExpedited Delivery lime 3-7 working days
This refers to the lime and it lakes for items to be shipped from our fulfillment center to the destination.
Please refer to our Shipping Policy for full details.

To make a return, please follow the instructions on our Returns page here.

At this stage refunds are only offered in the case of faulty items. Change of mind returns are issued store credit. If you feel your order qualifies for a refund, please email us at EliHayes2286@outlook.com

Refunds back to credit/debit cards can take 1-3 business days to process and appear in your account again depending on your financial institution. If you still haven’t received your refund after 3 business days, please first contact your financial institution and request an up to date status on any pending refunds on your account. If there are no pending refunds for your account, please email our Customer Care team to chase up the refund at EliHayes2286@outlook.com

Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not PEPPAMAYO hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.

Check out our full Return Policy here.

If you believe your item is faulty, please contact our Customer Care team via EliHayes2286@outlook.com straight away with your order number, the item name and a photo of the fault. We will sort this out as quickly as possible!

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.

Unfortunately on occasion our warehouse may send out an incorrect item. If this has happened to your order, please contact our Customer Care team via EliHayes2286@outlook.com so we can sort this out as quickly as possible. To expedite the process, please include your order number and a photo of the item you received as well as the tag/barcode of the item.